Jvc Camcorders Professional

There is no audio on my MiniDV camcorder, how can I fix this?

My friend and I have Mini DV Camcorder (mine is a Panasonic and hers is a JVC). Around the same time we both seemed to be facing the same problem with our cameras. At first it was just blue horizontal bars across the screen, but eventually the picture and sound went out completely. We are a branch of Dynex MiniDV Head Cleaner, which restored the image on the Panasonic, but not audio. But the JVC head cleaning will not even inside the cassette tray, it keeps ejecting. Is there something wrong with our cameras? Or are they just need a professional cleaning? Has anyone else encountered this problem, and know a way to solve this problem?

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